Clearlink - SLC

SR Client Services Director

US-UT-Salt Lake City
Job ID
2017-2406
# Positions
1

Overview

The SR Client Services Director maintains and expands relationships with key digital marketing clients. This person is the guardian of the strategic customer relationship and will represent the entire range of company products and services to assigned clients and ultimately ensure their needs and expectations are met by the company.

Responsibilities:

  • Establish productive, professional relationships with key personnel in assigned customer accounts
  • Coordinate the involvement of company personnel, including Sales Centers, Digital Marketing (Paid Search, SEO, Display, etc), Information Technology, and Accounting, in order to meet account performance objectives and customers’ expectations
  • Proactively lead a joint company strategic planning process that develops mutual sales and marketing performance objectives, financial targets, and crucial milestones
  • Assess, clarify, and validate the customers’ needs on an ongoing basis
  • Collaborate and organize internal teams to formulate media strategies, develop solutions and uncover new opportunities
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts

Qualifications:

  • Proven ability to manage a team of interactive professionals as well as collaborate with department heads and executives on company-wide initiatives
  • BA/BS degree
  • Minimum of 3+ years of experience in digital marketing account management or similar role with a demonstrated track record of over-achievement a plus
  • Experience planning, buying or managing interactive media, specifically in paid search (SEM), display and search engine optimization (SEO) a plus
  • Direct response client background a plus
  • Excellent written and oral communication skills with the ability to build and develop relationships internally and with partners
  • Excellent presentation and public speaking skills
  • Excellent problem solving skills
  • Strong proficiency in Microsoft Excel with advanced reporting capability
  • Comfortable working in a fast-paced, metric driven environment
  • Detail-oriented and ability to manage priorities

About CLEARLINK:

Established in 2003, Clearlink employs more than 1,700 sales, marketing, and technology professionals in Utah and Arizona. Clearlink was recognized nationally and locally for strong leadership, business growth, innovative employee initiatives and corporate social responsibility, including:

 

  • Utah Business Magazine's Fast 50 Award, 2007-2016
  • MountainWest Capital Network’s "Utah 100," 2007-2015
  • Inc Magazine's Inc. 500/5000 list, 2008-2015
  • Salt Lake Tribune, Top Workplaces in Utah, 2015-2016
  • Best Places to Work, Outside Magazine, 2013
  • Utah Work/Life Best Places to Work, 2009-2012
  • Best Wellness Program, Gold’s Gym Diamond Award, 2012-2017
  • Deseret News named Clearlink one of the Top Workplaces in Utah in 2015 and 2016
  • Utah Business Magazine's Green Business Award - Corporate Excellence 2016 
  • Utah Chapter, American Marketing Association - Internal Campaign 2016

 

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