Clearlink - SLC

Insurance Intern

US-UT-Salt Lake City
Job ID
2017-2548
# Positions
1

Overview

We are looking for a Customer Experience Intern to support our Insurance vertical. This analytical and self-motivated individual will trace the experience of Clearlink’s Insurance customers throughout their sales journey, providing information to functional leaders (Sales, Marketing, IT, Operations) to optimize customer experience and conversion.

 

Responsibilities:

  • Ensure consistent messaging throughout marketing and sales touchpoints
  • Build new processes to improve customer experience
  • Improve customer experience on automated touchpoints (email campaigns, phone tree recordings, etc.)
  • Facilitate sales agent focus groups to provide feedback to the Marketing team
  • Generate ideas for A/B tests and work closely with the Marketing, Conversion Rate Optimization, and IT teams to implement
  • Establish retention and renewal processes to drive revenue
  • Create and manage trackable data and project reporting

 

Attributes:

  • Data-driven mindset with the ability to manipulate complex sets of information and draw conclusions
  • Innate sense of intellectual curiosity that drives you to be constantly learning
  • Ability to navigate ambiguity and shape your own goals
  • Excellent written and verbal communication skills
  • Ability to work well in a fast-paced team environment

 

Education:

  • Graduate-level students in a business or marketing discipline; undergrads will be considered
  • Ability to work 30-40 hours per week from Jan 8th - Mar 30th 2018; opportunity to continue as a permanent hire

 

About Clearlink:

Established in 2003, Clearlink employs more than 1,700 sales, marketing, and technology professionals in Utah and Arizona. Clearlink was recognized nationally and locally for strong leadership, business growth, innovative employee initiatives and corporate social responsibility, including:

  • Utah Business Magazine's Fast 50 Award, 2007-2016
  • MountainWest Capital Network’s "Utah 100," 2007-2015
  • Inc Magazine's Inc. 500/5000 list, 2008-2015
  • Salt Lake Tribune, Top Workplaces in Utah, 2015-2016
  • Best Places to Work, Outside Magazine, 2013
  • Utah Work/Life Best Places to Work, 2009-2012
  • Best Wellness Program, Gold’s Gym Diamond Award, 2012-2017
  • Deseret News named Clearlink one of the Top Workplaces in Utah in 2015 and 2016
  • Utah Business Magazine's Green Business Award - Corporate Excellence 2016
  • Utah Chapter, American Marketing Association - Internal Campaign 2016

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