Clearlink - SLC

Data Science- Data Analyst

US-UT-Salt Lake City
Job ID
2018-2603
# Positions
1

Overview

Data Science at Clearlink is looking to expand with a creative analyst who can take the lead on analyzing key steps in the customer journey with particular focus on the smooth transition between digital lead generation and service through our phone center. Initial focus will be to optimize the Interactive Voice Response system by generating insights from our rich data, with the aim to provided the best service for our customers. This is an exciting position within a department that has company wide exposure and large opportunities for success and growth.
We're looking for someone that has the customer front of mind, is able to work with large datasets, develop statistical learning algorithms, has a creative mind and is able to generate actionable insights.


Responsibilities:

  • Analyze traffic patterns to identify opportunities for improvement
  • Create ideas for testing new set ups and partner with the CRO team to set up experimental designs
  • Partner to analyze and improve the end to end customer experience from web to phone
  • Be an 'evangelist' for all available IVR data and reporting across the organization
  • Create alert based reporting across the cycle to help manage the business
  • Enrich data with new data sources, identify new monetization opportunities
  • Create and package best in class IVR analytic capabilities


Qualifications:

  • High proficiency in data mining and exploration
  • Proven ability to gain insights from data and influence business results
  • Understanding and knowledge of statistical modeling and computation
  • Experience with business intelligence visualization tools
  • Passion to think innovatively while keeping focus on result delivery
  • Strong data handling skills
  • Strong communication and partnership skills
  • Experience in data and statistical programming, in particular SAS, SQL, R, Python
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention

About CLEARLINK:

CLEARLINK’s team of 1,300+ employees is headquartered in Salt Lake City and has been creating marketing content services for Fortune 500 companies for over 13 years. At CLEARLINK you will have opportunities to work with people who are as passionate as they are talented, develop yourself and your skills, and create valuable content and relationships every day. We also like to reward our employees:

  • Up to 100% healthcare for your entire family
  • Over two weeks paid time off
  • Paid ski days, wellness activities, and team outings
  • Fully-stocked break room and gourmet coffee
  • Award-winning wellness program with free health coaching
  • All-expense paid vacations for top employees
  • Monthly gym subsidy

 

 

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