Clearlink - SLC

  • Sales Coach Energy - AZ

    Location US-AZ-Scottsdale
    Job ID
    # Positions
  • Overview

    As a Sales Coach, you will be a consistent leader who is accountable for training and mentoring our inbound sales teams, as well as setting and exceeding sales goals on a consistent basis. You'll be directly responsible for motivating agents to improve daily.



    • Manage a team of call center sales agents.
    • Constantly evaluating and improving sales strategies to excel performance.
    • Be available to affect the entirety of the team’s operations.
    • Take calls and make outbound calls to lead by example and set the tone for call center agents.
    • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
    • Motivate and encourage agents through positive communication and feedback.
    • Meet at least once each day with your team. At a minimum, review the following topics:
      • Review the previous day’s events, including statistics, results and industry news.
      • Ensure effective pipeline management and leads are being exhausted
      • Discuss a sales theme or point-of-interest topic for the agents.
      • Present commendations and awards.
      • Communicate company information and initiatives.
      • Answer questions and comments.
      • Review and game plan goals and accomplishments.
    • Perform at least one monitoring evaluations with each agent every week.
    • Use a formal monitoring checklist.
    • Keep track of attendance, daily statistics, daily goals, etc.
    • Present to Sales Management at the end of each week a breakdown of the next week’s monitoring assignments and a plan for the team and the past week’s monitoring checklists and written performance summary of the team.
    • Create a forecast describing the things each agent will be focused upon.
    • Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance.
    • Recruit and train new staff and schedule existing staff to meet service level objectives.


    • Must have at least 1 year of sales experience.
    • Prep to coach is prefered.
    • Adapt quickly and easily to changing requirements and needs from internal and external customers.
    • Ability to coach and motivate good performance from frontline sales agents.
    • Ability to prioritize work to meet tight deadlines.
    • Must have at least 90 days in your current role to apply.
    • Must not be on any final write ups in the past 90 days for conduct or attendance. 
    • Must have basic Excel and Word knowledge.
    • Must be in the top 25% for RPC.
    • Only applicants with a minimum standard adherence of 80% and above, may apply.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.