Clearlink - SLC

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Job Locations US-UT-Salt Lake City
Who We’re Looking for - Programmatic Specialist As a Programmatic Specialist, you’ll own programmatic execution and optimization for a range of agency and performance clients. Your efforts will build brand awareness, and drive online and offline conversions. In this role, you’ll handle media planning and ad trafficking; the campaigns you implement will align with our cross-channel client marketing efforts. You’ll build and maintain relationships with relevant marketing partners, brand partners, clients, and industry experts to ensure the programmatic channel stays at the forefront of innovation. This position reports to the Paid Media Manager and works closely with both account management and the brands. We are looking for a results-focused detail- and data-inspired individual, who is able to solve problems creatively and analytically. We're looking for someone to own, execute and optimize programmatic display/video/mobile advertising campaigns across multiple platforms. What You’ll Do: - Execute, manage and optimize programmatic campaigns while meeting or surpassing client, agency, and industry performance expectations - Management of a budget and responsibility for campaign performance and ROI. - Forecasting and planning for programmatic campaigns - Collaborate on creation of ads and continually test ads, landing pages and customer experience to improve campaign performance. - Research new industry developments and source new tools and opportunities to enhance capabilities for the programmatic channel. - Continually expand knowledge of the programmatic industry and adjust campaigns accordingly. - Understand the specific metrics and profitability of the landing pages and brand. - Prepare and pitch opportunities directly to our brand team or client. What You Need: - 3+ years programmatic experience - Experience with campaign bid strategies and real-time bidding (CPL, CPA, ROAS) - Expert-level knowledge of programmatic advertising and standard methodologies - Extensive experience working in and vetting Demand Side Platforms - Experience with Google Analytics and Google Ads - Outstanding organizational skills and the ability to handle multiple projects simultaneously - Great communication EQ when meeting with brand partners and internal leaders - Demonstrated ability to manage details, efficient work habits, and ability to shift priorities when necessary - Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and eagerness take on additional responsibility - Bonus Qualifications: - Experience developing pixel and tag placing strategy as well as troubleshooting and QA. - Design or copywriting experience More About Clearlink Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow! People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more - Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. - COVID-19 Update We offer a fully remote hiring process: this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.
Job ID
2021-3362
Job Locations US-UT-Salt Lake City
We are a remote-first workforce because we Care Deeply about hiring the best talent and supporting the wellbeing of our people. At the onset of the COVID-19 pandemic, we leaned into the dual challenges of keeping our people safe and our business healthy. Shifting to work from home taught us how resilient, productive, and successful we are as remote workers. Now we actively pursue remote hiring, onboarding, and employment. We are hiring remote positions in AL, AZ, CA, CO, FL, ID, IL, MN, MO, NC, NY, OR, TN, TX, UT, VA, WA, and WI. Who We’re Looking For - Data Coordinator This position will be responsible for collecting, verifying, and maintaining all of the location and provider data used on HighSpeedInternet.com and CableTV.com. This data includes, but is not limited to, the provider area of available data, zip level availability, and other internet and television statistics.   The position requires a proactive self-starter who can analyze large data sets in Microsoft Excel. The position also requires the ability to tackle side projects and ad hoc reporting assignments in order to continually improve site data and performance. What You'll Do - Complete regular data audits and updates internal database when audit uncovers incorrect data - Work with partners to develop strategy for using data to gain insight into, and recommend next steps for best user experience - Parse data with Excel, Google Sheets, or similar software - Seek out and identify new data sources - Analyze and present complex data in a digestible format for stakeholders - Cleanse, format, and analyze large datasets using beginner to advanced Excel formulas, external resources, and pivot tables. What You Need - Some operational experience - Intermediate Microsoft Excel skills and ability to learn more - Tech-savvy with critical thinking skills - Ability to self-manage and self-motivate - Coachable, phenomenal teammate - Problem-solving skills - Ability to work on and prioritize multiple projects - Driven to be accurate, attention to detail - Fast learner and passionate - Comfortable with repetitive tasks - Knowledge of Front-End and Back-End website technologies More About Clearlink Clearlink is an award-winning tech-enabled global media company. We help people find, buy, and use products and services that improve their everyday lives. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by our values: Conquer Challenges, Care Deeply, Be an Owner, Seek Diverse Perspectives, and Fight for the User. When you come to work with Clearlink, you’ll be surrounded by people that solve problems, show up for each other, take accountability, listen to others, and put the user at the center of strategy. People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose - anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Paid sabbaticals for 5 year and 10 year work anniversaries - Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job ID
2021-3361
Job Locations US-WA-Seattle
Who We’re Looking For - Manager, Project Management   The Manager, Project Manager requires minimal supervision to manage and complete projects. They work on continuing to refine the project management processes on performance, have day-to-day project management duties, as well as directly manage the project managers on the team.    The Manager, Project Management works alongside the Director, Process and Project Management to advocate for operational excellence and efficiency, and improve the quality of project management support across the organization.     They are successful if they deliver high-quality work, and if the people on their team are developing and providing excellent PM support to key stakeholders.    This role will report to our Director of Process and Project Management.   What You’ll Do:   - Lead the Project Management Team in providing high-quality support across the Performance division.  - Ensure the Project Management team is delivering superior results, reporting, and communication.  - Partner with individual project managers to guide their career growth. - Hold individual contributors on their team accountable for day-to-day work quality and efficiency. - Hire, evaluate, coach, and mentor Project Management team members. - Have a strong working relationship with key stakeholders across the organization.  - Collaborate with key leadership to build buy-in for Project Management and ensure accountability at all levels of the organization - Act as a Project Manager on various accounts, and develop new and better ways of delivering our work product.  - Understand integrated Marketing services workflows, dependencies, and timelines. - Work with Director, Process & Project Management to each change management across the organization using the ADKAR methodology.  - Facilitate collaboration between teams when needed. - Document and keep project management processes up-to-date.    What You’ll Need:   - Ability to communicate clearly and concisely, both orally and in writing - Ability to establish cross-functional, collaborative relationships with team members - Strong sense of urgency in the handling of responsibilities - Ability to negotiate with multiple stakeholders  - Highly organized and detail-oriented - Ability to balance multiple priorities and meet deadlines - Self-motivated with the ability to work independently - Analytical with a process-oriented skillset - Flexible attitude with the ability to adjust to changing priorities - 5-8 years of Project Management experience  - Bachelor’s degree or equivalent experience in Marketing, Communications, Advertising, or related field - Deep knowledge of the internal teams throughout the organization  - Understanding of C.L.E.A.R values Process & Tools   - Advanced knowledge of Project Management terms and principles  - Advanced subject matter expertise and understanding of project management processes, including Waterfall, Scrum, etc.  - Advanced knowledge of Jira - Advanced knowledge of Google Sheets and LucidChart (or similar flowcharting tool) Soft Skills    - Professional communicator. Shares updates and ideas proactively. Communicates with clarity and confidence. Good at being flexible when plans/strategy changes. Proper listening skills and understanding, and responsiveness to emails/slack messages in a timely manner. Management  - Passionate. Highly motivated, focused, driven, and proactively pushing to better themselves, processes, and their peers. Takes the initiative. Works with a sense of urgency. Consistently produces their best work.  - Present. Pays attention during meetings and when other team members are speaking to them, doesn’t try to multitask when it negatively affects their ability to listen  - Accountable. Takes ownership.Self-reliant, excellent problem-solver, results-oriented. Quick to take responsibility, proactive, doesn’t wait. Ensures appropriate written tracking for meetings, decisions, deadlines, etc. Not afraid to challenge processes. Brings solutions instead of problems.  - Adaptable. Can pivot easily and help the cross-functional team come up with solutions to move forward when faced with obstacles. Adapts based on feedback.  - Punctual. Excellent time management skills. Ability to execute on assigned initiatives promptly. Arrives on time to meetings.  - Collaborative. Ability to collaborate with multiple departments and practitioners independently to problem solve. Effectively interfaces with senior management and staff.  - Goal-oriented. Ability to stay focused on the goal at hand and push projects forward.  More About Clearlink Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow! People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more *Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *COVID-19 Update We offer a fully remote hiring process: this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.  
Job ID
2021-3360
Job Locations US-UT-Salt Lake City
We are a remote-first workforce because we Care Deeply about hiring the best talent and supporting the wellbeing of our people.   At the onset of the COVID-19 pandemic, we leaned into the dual challenges of keeping our people safe and our business healthy. Shifting to work from home taught us how resilient, productive, and successful we are as remote workers.   Now we actively pursue remote hiring, onboarding, and employment. We are hiring remote positions in AL, AZ, CA, CO, FL, ID, IL, MN, MO, NC, NY, OR, TN, TX, UT, VA, WA, and WI.   Who We’re Looking For   Software Engineer - Consumer Brands-Salt Lake City   Are you passionate about web development and enjoy constantly pushing yourself? Are you eager to work with emerging web technologies and contribute to our modernized workflow?    As an engineer you’ll be working with our all-star, fully remote team in our customized CI/CD driven stack of WordPress using a component system based on the Elementor framework. Over the next year, you’ll be helping our team plan and build a headless architecture while we migrate our existing portfolio of products into the current iteration of our platform.   If you're looking for the next step in your career, Clearlink is an environment with many advancement opportunities, where you can continuously learn, grow your career, and make an impact on your team.    In the last 5 years, the Consumer Brands team has experienced rapid growth with no signs of stopping. We're looking for passionate, collaborative people to join our Engineering team to help us lead the charge building next-generation tech stacks, applications, products, and microservices.    Is this the right job for you?   As an engineer, you will work with the engineering team to develop products, tools, and web properties for Clearlink and our various partners. You will find yourself a major player in project planning, laying out technical requirements, communicating roadblocks, and working with the team on multiple initiatives.    An ideal candidate for this position will have experience excelling in a fast-paced, deadline-driven environment and love all things web.   If you feel as though you fit this description, and you meet the requirements listed below, we want to hear from you.   Breaking Down Your Day-to-Day   - Self-prioritizing and working with your team lead to manage your workload  - Coding using JavaScript and PHP, CSS and popular associated frameworks - Using CircleCI to manage deployments between development and staging environments - Working in WordPress component frameworks and assisting with general troubleshooting - Sharing your skill-set and experience with the broader team - Contribute to team planning, problem solving and theorycrafting  What You Need   - 3+ years experience in web development or product engineering industry - Experience in HTML, CSS/SASS/SCSS, JavaScript and the architecture of responsive websites - Solid understanding of JavaScript and familiarity implementing popular frameworks like React, Angular, Node, etc.  - Solid PHP and MySQL implementation and troubleshooting experience - Ability to work well in groups focusing on close collaboration - High proficiency in written and verbal technical communication   Preferred   - Experience working on web applications, service-oriented architecture, high-availability architecture - Experience with Wordpress, Wordpress plugin development, and the Wordpress API - Experience modelling and creating custom API’s for rapid development - Solid understanding of modern SEO standards More About Clearlink Clearlink is an award-winning tech-enabled global media company. We help people find, buy, and use products and services that improve their everyday lives. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by our values: Conquer Challenges, Care Deeply, Be an Owner, Seek Diverse Perspectives, and Fight for the User. When you come to work with Clearlink, you’ll be surrounded by people that solve problems, show up for each other, take accountability, listen to others, and put the user at the center of strategy. People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose - anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Paid sabbaticals for 5 year and 10 year work anniversaries - Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job ID
2021-3359
Job Locations US-UT-Salt Lake City
We are a remote-first workforce because we Care Deeply about hiring the best talent and supporting the wellbeing of our people.   At the onset of the COVID-19 pandemic, we leaned into the dual challenges of keeping our people safe and our business healthy. Shifting to work from home taught us how resilient, productive, and successful we are as remote workers.   Now we actively pursue remote hiring, onboarding, and employment. We are hiring remote positions in AL, AZ, CA, CO, FL, ID, IL, MN, MO, NC, NY, OR, TN, TX, UT, VA, WA, and WI. Who We're Looking For - Data Analyst The Data Analyst role assists the Digital PR team in the production of data-centric, promotional content pieces. This role sits right at the intersection of data science, digital PR, and brand journalism. With the help of a Digital PR Specialist, you will be responsible for ideating, researching, compiling, organizing, and making sense of data, which will then be used to build public interest pieces. These data visualizations (infographics, maps, interactive graphics, etc.) will be pitched to journalists and publications in varying industries with the end goal of driving organic traffic, referral traffic, and brand awareness for any given web property. What You'll Do - Utilize our own proprietary data as well as scrape, submit records requests, or compile data sets from scratch to help the copywriters and Digital PR Specialists tell clear, compelling visual stories - Transform raw data sets into compelling stories and help designers create meaningful visual illustrations to accompany those stories - Partner with analytics, data science, digital PR, and brand journalism - Create and maintain dashboards, partnering with Clearlink’s marketing teams when needed. - Share knowledge and experience across the Analytics and Outreach teams through presentations, individual training, and leading team training. - Stay current with industry trends and standard methodologies What You Need - Advanced knowledge of Microsoft PowerPoint, Word, and Excel - Strong SQL, R, Python, or equivalent data analysis technology skills - Ability to influence and advance projects in a cross-functional, matrixed environment - Detail-oriented and organized - Basic understanding of statistical methods and predictive analytics - Ability to leverage BI tools such as Google Data Studio, Looker, PowerBI or Tableau - Experience with HTML5,CSS and Javascript - Familiarity with web APIs - Up-to-date knowledge of trends in digital content. - Preferred but not required: Digital production and development experience including working with the Adobe Creative Suite, Javascript, as well as familiarity with the most common statistical and data visualization libraries. More About Clearlink Clearlink is an award-winning tech-enabled global media company. We help people find, buy, and use products and services that improve their everyday lives. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by our values: Conquer Challenges, Care Deeply, Be an Owner, Seek Diverse Perspectives, and Fight for the User. When you come to work with Clearlink, you’ll be surrounded by people that solve problems, show up for each other, take accountability, listen to others, and put the user at the center of strategy. People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose - anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Paid sabbaticals for 5 year and 10 year work anniversaries - Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job ID
2021-3357
Job Locations US-UT-Salt Lake City
Who We're Looking For - Senior Director, Regional Finance & Accounting This position is responsible for managing the daily operations of the Clearlink accounting department, supporting both the Consumer and Marketing and Sales Solutions BUs, overseeing the monthly close process, and for the monthly preparation of BU and Clearlink financial statements in accordance with US Generally Accepted Accounting Principles. What You'll Do - Oversees general ledger accounting and the monthly preparation of financial statements in accordance with US Generally Accepted Accounting Principles - Supervises the monthly accounting close process and ensure adherence with the Company’s financial reporting timelines - Develops and maintains internal controls over the Clearlink processing cycles to ensure the reliability of the Clearlink financial reporting - Ensures compliance with established controls and US laws and regulations - Establish and maintain accounting processes for statutory compliance including transfer pricing, intercompany, tax, revenue sharing agreements, and cost allocations - Present monthly financial reporting results to Executive Leadership - Assist in ad hoc reporting and special projects including restructuring plans, application of new accounting standards, audit analyses, and other projects as required - Direct operations, processes, and internal controls around revenue, accounts payable, accounts receivable, payroll, reimbursements, expense accruals, etc. - Assist with the documentation of internal controls over financial reporting in compliance with the Sarbanes Oxley Act - Prepare presentations on financial topics for internal partners and parent company as necessary What You Need - Bachelor's Degree in Accounting, CPA/ MBA is strongly preferred. Minimum 8-10 years of work experience, including 5-7 years of management experience. - Strong leadership skills - Excellent analytical and problem-solving abilities - Proficiency in the Microsoft Excel - Strong organization skills and ability to multi-task - Strong communication, training, and interpersonal skills - Oracle and Hyperion experience strongly preferred More About Clearlink Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow! People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more *Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *COVID-19 Update We offer a fully remote hiring process: this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.
Job ID
2021-3353
Job Locations US-UT-Salt Lake City
Who We're Looking For - Senior Marketing Automation Lead -  Email & Lead Generation We are looking for a Marketing Automation Lead to join our growing marketing team. In this role, you will be working on several important lead generation and email campaigns for our brand partners, some of the largest home services companies in the country. You’ll also be working alongside the marketing team to research, build, and optimize new lead gen & email campaigns. The overall focus of the role will be to drive new revenue while ensuring profitability. This role will also focus on an omni-channel strategy, working closely with members of the Digital Sales Channel team; WebChat, SMS, eCommerce. What You'll Do You will run our targeted, multi-touch email & lead generation campaigns and create audiences and conditional workflows that will trigger these sends. You will manage our lists, improve our data, implement A/B tests, and help develop a robust lead-gen model for customer acquisition. You will help us scale and evolve our contact and content strategies. Ideally, you will have a strong technical understanding of marketing automation platforms, email deliverability, operations, and excel in direct response marketing. You should have experience with email service provider (ESP) tools and marketing automation platforms, preferably Oracle Eloqua. You’ll also need to be very proactive and self-directed in driving growth in the channel. You’ll need to quickly learn the Clearlink business model, the various brands we represent, the expectations those brands have of us, and how we can better serve their needs. What You Need - 5+ years’ experience with email marketing and marketing automation tools. Specific experience with Eloqua is a big plus - Strong understanding of lead generation and nurturing standard methodologies, overall marketing and business strategies, buyer decision processes, and digital marketing - Proven understanding of email marketing, including the building and optimizing of campaigns across different email or automation service providers - A driven, results-oriented demeanor that thrives in a fast-paced environment - Ability to work cross-department and cross-organization - Strong analytical skills - Ability to analyze large, complex data sets and translate them into compelling stories, business cases, and impactful metrics - Excellent communicator with an eye for detail More About Clearlink Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow! People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more *Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *COVID-19 Update We offer a fully remote hiring process: this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.  
Job ID
2021-3352
Job Locations US-CA-Solana Beach
We are a remote-first workforce because we care deeply about hiring the best talent and supporting the wellbeing of our people.    At the onset of the COVID-19 pandemic, we leaned into the dual challenges of keeping our people safe and our business healthy. Shifting to work from home taught us how resilient, productive, and successful we are as remote workers.  Now we actively pursue remote hiring, onboarding, and employment. We are hiring remote positions in AL, AZ, CA, CO, FL, ID, IL, MN, MO, NC, NY, OR, TN, TX, UT, VA, WA, and WI.  Who We're Looking For - Staff Writer for WhistleOut.comWhistleOut is the #1 comparison site for cell phone and internet products in Canada, the USA, and Australia. Our search engine makes it easy to compare and shop for plans, and we support it with a wealth of informative articles to help consumers. We’re looking for a creative, motivated, and hardworking writer with proven expertise in the U.S. internet and cell phone industries to join our team and help expand our editorial content in these areas.What You'll Do - Conduct detailed research on both internet and cell phone-related topics and write easy-to-understand, authoritative articles about them - Publish articles to the website, optimizing for user experience, SEO, and conversions - Work with site editor to improve articles, implementing changes as required - Brainstorm new topics to build out internet content on the site and help drive traffic We’re Looking for Someone Who Can - Expertly distill cell phone and internet topics into easy-to-understand guides that any consumer can understand - Work quickly, be accountable, be accurate, and most importantly, be insightful - Exhibit resourcefulness and an openness to diverse perspectives in the gathering of research - Be open to and constructively implement editor feedback - Stay up on new products and emerging technologies in the cell phone and internet spaces - Take a detail-oriented approach to all editorial output - Work autonomously and effectively within a remote team - Shift gears as needed, being flexible with projects as new priorities surface What You'll Need - Excellent command of written English - Ability to write quickly, clearly, and concisely - Understanding of basic digital writing principles - Understanding of standard SEO standard methodologies and principles - Ability to produce engaging content with an objective and helpful style - Strong work ethic - Good organizational and time management skills - Proactive approach to problem-solving - Knowledge of the internet and cell phone service industries - Basic understanding of HTML a plus More About Clearlink Clearlink, a SYKES company, is an award-winning digital marketing and technology company. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers engaging experiences throughout the customer journey that connect consumers with what they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.   We are a company that lives by our values: Conquer Challenges, Care Deeply, Be an Owner, Seek Diverse Perspectives, and Fight for the User. When you come to work with Clearlink, you’ll be surrounded by people that solve problems,  show up for each other, take accountability, listen to others, and put the user at the center of strategy. People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as:   - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more *Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.   
Job ID
2021-3351
Job Locations US-UT-Salt Lake City
We are a remote-first workforce because we Care Deeply about hiring the best talent and supporting the wellbeing of our people.    At the onset of the COVID-19 pandemic, we leaned into the dual challenges of keeping our people safe and our business healthy. Shifting to work from home taught us how resilient, productive, and successful we are as remote workers.    Now we actively pursue remote hiring, onboarding, and employment. We are hiring remote positions in AL, AZ, CA, CO, FL, ID, IL, MN, MO, NC, NY, OR, TN, TX, UT, VA, WA, and WI.  Who We’re Looking For - Digital PR Specialist As a Digital PR Specialist, you’ll sit right at the intersection of PR and SEO. You’ll be a part of a multi-disciplinary team of hardworking marketers to tell your brand’s story through the creation and promotion of newsworthy, industry-leading content. You’ll be responsible for building and maintaining relationships with relevant publishers, journalists, bloggers, and industry specialists. You’ll work with some of the world’s largest websites to promote and digitally extend the reach of your brand. Experience running PR campaigns, brand management, writing, journalism, news production, or digital marketing backgrounds are preferred, but not required for this position. We believe that skills can be taught, while hustle, integrity, and initiative can't. Our ideal candidate is a goal-oriented, natural problem-solver with a sales mentality. You have a deep understanding of online communities and you know that no matter what the subject, there is a group of people on the internet who are passionate about it, and you know how to find them. You have that rare combination of technical ability and outstanding communication and would be just as comfortable giving an interview to a journalist as you would be manipulating data in Excel. You’re as persistent as you are persuasive and can always find a way to “yes”. You have an innate sense of intellectual curiosity that drives your need to be constantly learning and taking on new challenges. You’re intrinsically motivated to reach your goals, work well in a fast-paced team environment, and enjoy building meaningful relationships with the people that you work with. If this sounds like you, we want to hear from you! What You'll Do - Perform outreach to website owners, bloggers, journalists, major media outlets, and influencers - Build media email lists for promotional campaigns - Create content with digital PR potential - Pitch and place content with premier publications via networking and relationship building - Secure media interviews - Research and test new PR and link building tactics - Supervise and report progress to managers and clients - Improve site rankings and increase brand awareness through digital PR practices - Coordinate with several partners to build multi-channel communication campaigns Who would be good at this job? Journalists, freelance writers, editors, English majors, marketing majors, business majors, rhetoric and/or communications majors What You Need - 1+ year experience in sales/marketing/SEO/PR or related field - Top-level Internet research skills & ability to navigate social networks - Strong Microsoft Office skills - Strong written and persuasive communication skills - mastery of the English language is key - Hyper-organized with the ability to work on several projects simultaneously - Excellent negotiation and persuasion skills - Impeccable attention to detail - A knack for networking and connecting with people digitally When applying, please send an email to Sage (ss@clearlink.com) with your resume attached and the reason why Clearlink should hire you in the body of the email. The subject line should contain the word ‘SNACKERY’. Bear in mind that she gets anywhere from 50-100 emails per day and works 60-hour weeks. More About Clearlink   Clearlink, a SYKES company, is an award-winning digital marketing and technology company. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers engaging experiences throughout the customer journey that connect consumers with what they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.   We are a company that lives by our values: Conquer Challenges, Care Deeply, Be an Owner, Seek Diverse Perspectives, and Fight for the User. When you come to work with Clearlink, you’ll be surrounded by people that solve problems,  show up for each other, take accountability, listen to others, and put the user at the center of strategy. People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as:   - Utah Business Magazine’s SAMY Awards - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Utah Business Magazine’s CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave - Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more   *Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job ID
2021-3350
Job Locations US-UT-Salt Lake City
We are a remote-first workforce because we Care Deeply about hiring the best talent and supporting the wellbeing of our people.   At the onset of the COVID-19 pandemic, we leaned into the dual challenges of keeping our people safe and our business healthy. Shifting to work from home taught us how resilient, productive, and successful we are as remote workers.   Now we actively pursue remote hiring, onboarding, and employment. We are hiring remote positions in AL, AZ, CA, CO, FL, ID, IL, MN, MO, NC, NY, OR, TN, TX, UT, VA, WA, and WI. Who We’re Looking For - UX Content Strategist (Remote) The Consumer Brands division within Clearlink is looking for a curious and strategic thought leader to be responsible for the UX-driven content strategy on our internal TV and Internet brands. You should have proven skills in UX strategy, reporting and analytics, information architecture, A/B testing, usability heuristics, clear communication skills, and comfort working within a content management system. If you love working on a team that builds content that provides real value to consumers and collaborating with other hardworking and smart humans, then this. is. your. next. opportunity.   This role will work closely with our brand marketing leadership, designers, editorial teams, SEO specialists and peers to craft strategy by identifying user needs and mapping them to business opportunities. The role is ideally suited to a creative and quick problem solver that is passionate about wearing multiple hats. You should come in your first day ready to QA a curated category page and report that bug that you notice in the back end of the CMS, dig into Google Analytics to identify the cause for a drop in conversion rate on a priority page on your site, all before attending a content mapping exercise with the editorial team that was put on your calendar last minute. What You'll Need - 2-5 years of related experience in a UX, strategy, analytical, or digital marketing role - Intermediate to advanced knowledge of Google Analytics, A/B testing tools (i.e. Google Optimize or A/B Tasty), Heat Mapping tools (i.e. Mouseflow or Hotjar), a CMS (WordPress preferred), and Excel or Google Sheets - Advanced understanding of UX, SEO and editorial best practices - Experience with developing KPIs, audits and benchmark reports to measure content engagement and performance - Experience formatting, scheduling and publishing content in Wordpress or other CMS - Proven ability to (1) own projects and personal growth, (2) care deeply about your work and others, (3) fight for the user, (4) seek diverse perspectives and feedback, (5) and conquer challenges - Ability to collaborate with multiple departments and contributors independently to solve problems - Strategically communicates with clarity and confidence. Adaptable and flexible when plans/strategy changes - Accountable and takes ownership. Self-reliant, excellent problem solver, results-oriented. Proactive and brings solutions instead of problems. What You'll Do 1. Content scoping and team coordination (25%) - Act as a champion of alignment with your brand team to explain reasoning for UX strategy - Work with a cross-functional team to ask the right questions and brainstorm solutions to problems with a strong sense of emotional intelligence, initiative and follow-through - Help define site mapping, user pathways, and information architecture - Identify content and user journey gaps in collaboration with the editorial team 2. Content publishing and template creation (25%) - Be the team’s go-to person for understanding the CMS (custom Wordpress) functionality; train others on uploading and publishing quality content at scale - Develop, test, and refine content templates, adhering to UX, SEO, and CRO best practices - Develop and maintain high QA standards for content to ensure we’re serving users the best online experience 3. Content performance measurement (25%) - Report on performance of content using segmentation by device, persona, content type, funnel stage, and more - Analyze and break down data to find opportunities for improvement from a UX, behavioral, and conversion perspective - Maintain content inventories and conduct audits and performance analyses to synthesize findings into recommendations, tests, and impactful next steps 4. Opportunity analysis and testing (25%) - Employ user testing and audit analysis to gather insights into visitors and how they’re engaging with our content - Act as an expert on the team in regard to setting up, monitoring, and analyzing the results of A/B, usability, and other qualitative and quantitative tests - Provide discovery findings, scenarios, user journey maps, personas, debrief documentation, screeners and testing plans About Clearlink Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility. Our Consumer Brands division specializes in crafting consumer-focused websites and content that helps people get all the information they need to make informed decisions about which product or service is the right fit for them. A common refrain you’ll hear often from our team is “fight for the user,” and that philosophy drives everything we do. We are a tight-knit group known for taking pride in sharing knowledge, resources, and innovative approaches that help push the collective to do things no one else in the industry has thought of. We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, and Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow! People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as: - Utah Business Magazine’s 40 Under 40 Awards - Utah Business Magazine’s 30 Women to Watch Awards - Utah Business Magazine’s 20 in Their 20s Awards - Utah Business Magazine’s Fast 50 Awards - Search Engine Land Awards, Best In-house SEO Team Finalist - PR Daily Digital PR Awards, Viral Campaign Award - PR Daily Digital PR Awards, Media Relations Campaign Award - Utah Diversity Connection, Large Business Diversity Award - The Stevie Awards, Achievements in Health and Wellness - The Stevie Awards, Achievements in Developing and Promoting Women in Business - The Stevie Awards, People-focused CEO of the Year - Achievers 50 Most Engaged Workplaces Award - Women Tech Council’s Shatter List Benefits In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include: - An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink) - 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities - Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico - Paid maternity/paternity leave Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job ID
2021-3349

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